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Help for Members Impacted by Floods in Missouri

April 17, 2019

We’re taking steps to help our members and emergency personnel impacted by floods in Missouri.

If you live in Andrew, Atchison, Boone, Buchanan, Callaway, Cape Girardeau, Carroll, Chariton, Clay, Cole, Cooper, Franklin, Gasconade, Holt, Howard, Jackson, Jefferson, Lafayette, Lincoln, Marion, Mississippi, Moniteau, Montgomery, New Madrid, Osage, Pemiscot, Perry, Pike, Platte, Rawls, Ray, Saline, St. Charles, St. Genevieve, St. Louis, Scott, and Warren Counties, and St. Louis City, here’s what you should know:

  • Your policy won’t be canceled due to nonpayment of premium from March 19, 2019 through April 19, 2019
  • You will not be penalized for any late payments during this period

Relaxed guidelines are in effect from March 19 through April 19, 2019 for impacted members in Missouri. They apply to members with Anthem group or individual and family health plans. They do not apply to Federal Employee Health Benefit Plan members, Medicaid, Medicare, Medicare Part D, Medicare Advantage, Specialty and any fully insured trust funds - these programs have their own specific guidelines.

If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.

We hope you and your loved ones stay safe.